These terms and conditions (“Terms”) govern your use of the WhatsApp™ Business API (“API”) provided by Coloplast (“Company”). By accessing or using the API, you (the “User”) agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the API.
Company has entered into contract with ValueFirst Digital Media Private Limited (India) as service provider of the API solution (communication platform). For more information about ValueFirst please visit their website here.
Subject to these Terms, the Company grants the User a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the API solely for the purpose of communicating with the Company.
You agree not to, and not to allow any third party to: (i) use the API for any purpose other than communicating with the Company, (ii) sell, license, sublicense, distribute, transfer, copy, reproduce, display, publish, or otherwise use the API for any commercial or unauthorized purpose, (iii) modify, make derivative works of, reverse engineer, disassemble, decompile, translate, or otherwise attempt to access or derive the source code of the API, (iv) remove or modify any proprietary or copyright notices or labels, or (v) use the API in any manner that exceeds reasonable request volume or constitutes excessive or abusive usage.
The API and all intellectual property rights in or relating to the API (including but not limited to patents, copyrights, trademarks, trade secrets, and any other proprietary rights) are and will remain the sole and exclusive property of the Company or ValueFirst.
THE API IS PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND. THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY LOST PROFITS, LOSS OF USE, LOST SAVINGS, INTERRUPTION OF BUSINESS, OR FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE API, HOWEVER CAUSED, WHETHER UNDER CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The Company reserves the right to discontinue or terminate the use of WhatsApp™ as a communication channel at any time without notice.
The Company reserves the right to change these terms and conditions at any time. Your continued use of WhatsApp™ to communicate with the Company after any changes to these terms and conditions have been made constitutes your acceptance of the revised terms and conditions.
These terms and conditions shall be governed and construed in accordance with the laws of the jurisdiction in which the Company operates.
By using WhatsApp™ to communicate with the Company, the User acknowledges that the User has read, understood, and agreed to these terms and conditions.
If you wish to receive updates from the Company but are not sure you have given your consent, please type Consent and send it to our local WhatsApp number +91 89291-20550
The Company aligns with the WhatsApp™ Business Messaging Policy, and WhatsApp™ Commerce Policy and further limits the communication to the below topics. Please note that, as per WhatsApp™ Business’s Commerce Policy, it is not permitted to directly buy products from the Company through WhatsApp™. You can expect conversations on the following topics through WhatsApp:
|Conversations support the Users’ everyday life and interaction with the Company’s products and services; lifestyle advice, available resources, etc.
|Real-time customer support
|Questions regarding the Company’s services; Care Program, Coloplast Professional, product order status, product availability etc.
|As part of our Care Program the Company offers Care calls. User can book a call or receive reminders of an upcoming scheduled call
|Customer experience rating after interacting with the Company. Prompted by User or the Company
|Share professional resources, training materials, invitations to events and webinars for and with Healthcare Professionals
|Shipment and tracking notification
|If you ordered a product from the Company, you may receive updates on your order status
|Chatbot conversations for service interactions (opening hours, store locator, lifestyle resources excluding direct selling, price quotation etc.)
|Abandoned cart notification
|Automated reminders for new and existing Users to complete their web shop orders
Our Care programs, designed for people living with an ostomy, offer straight-forward advice, personalized support and inspiration. Care is available when you need it. Our dedicated regional language speaking CARE team of advisors and specialists are here to help you live a better life by helping you do more of the things you love, so you can be you!1800 102 0550 Enroll Now MyOstomy App