How to approach problems when you are not in the comfort of your home
If you plan well before going out, changing your bag shouldn't cause you any more inconvenience than it does at home. However, unexpected situations do occur. How should you handle those?
If you have a problem with your product, you can call our Coloplast® Care team directly. We have many years experience of dealing with a whole range of different situations, and can probably help you with some calming advice.
There's no way around it, if leakage does happen in public, it's an inconvenient situation. But you can take some of the stress out of the situation by preparing yourself now. What will you say to people? Knowing what to tell a waiter in a restaurant can reduce your panic greatly. Simply explain that you have had a medical emergency and need access to the toilet, and perhaps towels, plastic bags or whatever you might need.
There is no need to explain details – in most cases the words "medical emergency" is enough to get the immediate assistance you need.
It can be extremely supportive to have a friend or relative that knows about your stoma on call in case something unexpected happens.
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