What to do when you have issues when you are out

If you have a problem with your product, you can call our Coloplast® Care team directly. We have many years experience of dealing with a whole range of different situations, and can probably help you with some calming advice.

There's no way around it, if leakage does happen in public, it's an inconvenient situation. But you can take some of the stress out of the situation by preparing yourself now. What will you say to people? Knowing what to tell a waiter in a restaurant can reduce your panic greatly. Simply explain that you have had a medical emergency and need access to the toilet, and perhaps towels, plastic bags or whatever you might need.

There is no need to explain details – in most cases the words "medical emergency" is enough to get the immediate assistance you need.